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Type in the number of GREEN characters that you see in this article to the search bar for the answer. Once you're there, click the phone button that appears (if one doesn't appear, then you got it wrong!)
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €300** (or the equivalence in the local currency) MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €300 by the amount we charge you for the “Fuel Up Front” product
The €300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €300** (or the equivalence in the local currency) MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €300 by the amount we charge you for the “Fuel Up Front” product
The €300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
When you complete your rental and return the vehicle, we will charge your card and the pre-authorisation hold will be released by your card issuer. Depending on your card issuer, it can take up to 28 days before this is reflected in your account balance. As the pre-authorisation hold is not a charge, the release of funds may not appear on your card statement. Please note – even though the hold is not an actual charge, it still temporarily reduces the available balance on your payment card until its release.
In case of any further queries, please use the contact button and link below to submit a ticket with our customer care team and you will receive an email with the details of your authorisation hold.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €300** (or the equivalence in the local currency) MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €300 by the amount we charge you for the “Fuel Up Front” product
The €300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
You'll always get our best prices when booking direct on our website. If you find an equivalent Avis car or van cheaper on a price comparison site or broker site we will refund the difference. For all of the applicable conditions of this offer and additional information such as how to make a claim, please visit our dedicated Price Promise page.
There are lots of other reasons why you will save time and money by booking on this site. Especially if you're a member of our loyalty programme, Avis Preferred.
The value of the pre-authorisation hold varies depending on the rental country, the rental location and the rental conditions.
To find out more about the amount and the possible exceptions or conditions of your pre-authorisation hold, please select your rental country from the below table:
| France | Germany | Italy | Spain |
| UK | Norway | Sweden | Portugal |
| Belgium | Denmark | Luxembourg | Switzerland |
| Austria | Poland | Czech Rep. | Others |
If you have already rented and have additional questions regarding the pre-authorisation or its release, you can find more information here.
If the country you are planning to visit is not in the table please visit our Location Specific Terms and Conditions for your country of rental. The applicable information is generally listed under the "ID Requirements" or "payment options" sections.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + £300** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the £300 by the amount we charge you for the “Fuel Up Front” product
The £300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
You don't need to worry about paying for the Dartford Crossing as most of our vehicles from nearby locations are pre-registered with the Dartford Authority. This means that you don't need to do anything extra, we will take payment for the crossings from the payment card used on the rental.
Unfortunately, you would not be able to collect your vehicle if our office is closed. However, if your flight number is present in your booking, we'll be aware of any delay to your flight and will endeavour to keep the vehicle for you. It's imperative you provide your flight number when you book, otherwise we have no way of knowing if your flight is delayed.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Pets are allowed in our vehicles with prior agreement from the store you intend to hire from. However, if a vehicle is returned with a messy interior beyond normal levels of wear and tear, it will need valeting so a cleaning charge will be added. This charge varies by location. Your hire station will give you the exact figure or call our reservations team for more information.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If you have already booked your hire vehicle, you will find our contact details in your booking confirmation email. Or simply look up your nearest hire station. If you still have your hire vehicle and would like to change or extend your hire or request anything else, you will find the contact details on the first page of your rental agreement. If you haven't already, try searching in this help center for assistance on the reason you wish to contact the station – if the answer does not completely respond to your queries you will be given an opportunity to contact us using the buttons below.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
The Congestion Charge zone covers Central London. It spans Hyde Park in the west to Vauxhall in the south, Tower Hill in the east and Regent’s Park in the north. You can find out exactly the areas it covers by viewing the Congestion Charge map. We can pay on your behalf for the first day of your rental. Just let us know when you collect your hire vehicle and we will add it to your rental agreement. Discover how to pay the charge.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
"Windscreen Protection reduces your windscreen excess to zero which means if there's new, non-negligent damage to the windscreen of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Unlike our other protection options, you won't be able to choose this ahead of time, so please ask about it at the station when you arrive. Discover more about your protection options.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
RSN is our Roadside Safety Net product. This product removes ancillary costs that may be associated with a vehicle breakdown, such as jump starts or towing fees. When selected, RSN will be included on your signed rental agreement at the beginning of your rental. It will be charged at the end of the rental along with any outstanding rental charges. Discover more about your protection options.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You may select your vehicle up to 2 hours prior to the start of your rental. However, you must be close to the rental location to access the vehicle selection.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
All photos show the correct make and model although the vehicle will be shown in white.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We offer theft protection with all our hire vehicles to assist in the event of all or part of your hire vehicle being stolen. The amount you pay depends on the vehicle you hire and where you hire it from. We offer a number of coverage packages to reduce your liability however, stay vigilant as you will not be covered should you leave your hire vehicle with the keys in it. Your booking quote and rental agreement will identify your liability level and our local representatives will also be happy to discuss your available upgraded coverage options when you collect your vehicle.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Our service teams are happy to help you in any way that we can. If you have a specific question, first try using the search bar for an answer. If the article you find does not fully answer your question, or you would like further assistance, you will be provided with an opportunity to contact us through e-mail or telephone with the correct department based on the question you are asking by using the icons at the bottom of the article during office hours.
If you have questions about your reservation or would like to make, amend or cancel a reservation, you may do so on our website, our app, or via phone to our Reservations team using the icons below.
If you are currently on rental and need immediate roadside assistance, please refer to the contact numbers located on your rental documentation.
If you are unable to find an answer to your question, and would like to speak with one of our dedicated departments, please click here.
If you have already made a booking, but it is impacted by a quarantine measure or other travel restrictions due to the Coronavirus, this booking can be modified or cancelled as outlined below:
Should you need to cancel a prepaid booking that was made directly with us, we are waiving cancellation fees as long as the booking is cancelled up to 48 hours prior to the day your rental begins. If you cancel your reservation through our website, at least 2 days prior to the day of rental itself, your refund will be processed in full immediately and should reach your account within 10 days. To amend or cancel an existing booking, you can manage your booking here.
Please note that should you cancel within 48 hours or on the day the rental is due to begin, you will receive a full refund minus the lower of i) 2 days of your booking or ii) a fixed fee depending on the country you booked in (£60, €65, CHF76). If you do not cancel and fail to show up, no refund will be provided and a fee may apply.
For "pay on collection" or "pay later" bookings, there will be no cancellation fees up until the time the rental is due to begin.
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For our up-to-date Coronavirus information and advice, please check here.
Driving abroad is easy because you can use your original driving licence in most of Europe, South Africa, the USA and Canada. If your driving licence isn't in Roman characters (for example, Japanese), or you're hiring in Australia, you will also need an International Driving Permit. Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Retrieve your invoice here. Use the format: E123456789 for a rental agreement or 12345678XX9 for a reservation number and your last name as written on your agreement.
You can find your invoice 36 hours after your rental has ended using your reservation number or rental agreement number.
To make it even easier, if you are signed up for our free Preferred membership program, invoices will automatically be e-mailed to the e-mail address listed on your profile. Once retrieved, if you need any further explanation of any of the charges on your invoice – our Avis invoice explainer breaks down what the charges on your invoice all refer to.
If your invoice wasn't available please contact our team using the icon below.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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With QuickPass, you can share with us many of the details we need for your rental at a time that suits you. That way we can start preparing your rental agreement before you arrive for collection.
You can register for QuickPass from the moment you’ve booked your car. You just need your driving licence and a payment card to hand.
If you don’t have that info, you can register for QuickPass right up until you pick up your rental vehicle.
After booking:
- Click the 'register for QuickPass' link on the confirmation page, or use the link in the confirmation email;
- Provide your driving licence and payment details;
- Tailor your rental with any extras you require.
Don’t worry, we’ll send you a few reminders by email should you forget.
And that's it, you've registered your QuickPass.
No. You only need Continental Cover if you travel from the UK. If you wish to drive abroad from your original rental location, it is a good idea to check the location specific conditions for the destination country.
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We understand plans sometimes change and you might need to update your booking. Do bear in mind that the following information applies to all types of bookings we offer. If you extend your booking or update it with higher value services or a superior car group, you will need to pay the extra cost. If you downgrade your booking, we unfortunately can't refund the difference so please choose carefully. You can, however, use the difference against additional products or services at the counter.
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While we try to provide our service to everyone who books a vehicle, there may be circumstances where we cannot give you a vehicle. Some of these scenarios are below:
If you did not satisfy the driving licence requirements: A valid driving licence must be provided. An international driving licence or an official English translation, by notary, of the driving licence must be provided if the driving licence was issued in a non-roman alphabet. Additionally, the driver must have held the licence for a minimum of one year, evidence is required to be provided to confirm this minimum duration. Please note that these minimum requirements could be longer for some of our special vehicles, such as our Prestige vehicles. If you did not satisfy the identification/security check: you must provide the following documents: The payment card used to make the reservation (plus an additional card is required for certain vehicles), a photographic ID issued within the last 10 years, passports, photographic driving licences, national identity cards and government issued certificates are accepted, proof of address, a recent utility bill or bank statement (driving licences are not accepted as proof of address). If you did not pass the DVLA's licence sharing check If you had Insufficient funds for the pre-authorisation transaction to be processed If you were not within the required age range for the vehicle type If you have any unspent driving convictions If you did not show up at the rental location to collect the vehicle per your reservation details If you refuse to take the vehicle provided and would not accept a replacement vehicle.
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Yes. Our standard hire terms and conditions still apply when you use a voucher. Any extra costs such as fuel and airport charges will be taken using your chosen payment method saved in your account. Please also be sure to review the terms and conditions listed on the voucher for other important information.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Unfortunately we can't guarantee the colour, model or make of your hire car.
However, if you hire one of our Prestige Vehicles available in the United Kingdom, Italy, Germany, France and Switzerland, you can choose the exact make and model (not colour) at an extra cost. We think it's a small price to pay for the very car you desire.
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You can pay using Visa, MasterCard, American Express and Diners Club/Discover credit and charge cards. One credit card and one debit card may be required at the counter for higher-value vehicles. Remember, the name on the card must match the driving licence of the main driver. And don't forget to bring your credit/charge card when you collect your rental.
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In the rare event that a service light comes on during your rental, please contact our roadside assistance at the number listed on your rental agreement and we will arrange a vehicle exchange. We apologise for any inconvenience that this will cause.
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"We offer you a couple of ways to pay to make it easy. You can pay online now or pay on collection and we'll charge you at the end of the hire. The choice is yours.
We accept Visa, MasterCard, American Express and Diners/Discover debit, credit or charge cards. There are a few exceptions: One credit card and one debit card may be required at the counter for higher-value vehicles in the UK. You can't use a debit card in Iceland and Canada. We don't accept cards with Solo, JCB or Cirrus logos – even if they carry the Visa or MasterCard logo. Germany issued Maestro cards are only accepted in Germany. If you booked online using a PREPAID card, it must be shown at the counter along with another payment card. Two payment cards may be required at the counter for higher-value vehicles; if you've booked online, or over the phone, this will be highlighted on your booking confirmation.
Remember, the name on the card must match the driving licence of the main driver and must contain both the first and last names to complete the check-out process. When you signed up for Avis Preferred you provided your preferred payment method. We use this each time you book. You can update your profile and change the payment card at any time.
Should you have any queries you can call your designated telephone line. View your Avis Preferred account by signing in under the Your Avis button at the top of this page.
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Currently, only a small portion of our fleet is equipped with trailer hitches. Find out if you can rent a car with a hitch for your trip by contacting the rental station. If you have already booked your rental vehicle, you will find our contact details in the booking confirmation email.
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Yes, you can make a booking for someone else providing you have access to their credit card. The name on the card must match the driving licence of the main driver who must bring this card when they collect the rental.
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It’s easy to use a money off or upgrade voucher on your next rental. Simply present the voucher at collection of your next hire car and we’ll take care of the rest. Vouchers are valid at all participating rental locations worldwide (listed on the voucher) for a period of 12 months from the date of issue and are pursuant to the terms listed on the vouchers themselves. If you are using a free upgrade coupon, please note than an advance reservation with an upgrade request is required. If you have any questions or need help having the vouchers applied, please give our reservations team a call.
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An ACTO (Avis Company Travel Order) is a special voucher businesses give to staff so they can hire a vehicle with us. Simply show your ACTO, driving licence and company ID when you collect your hire vehicle and we’ll invoice your company directly. These vouchers can’t be used for online bookings.
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You can either pay for your vehicle when you book online, or when you collect your hire vehicle. If you choose to pay when you book online, we’ll dip/swipe your card to gain authorisation. If you choose to pay at the station, we’ll dip/swipe your card to gain authorisation for the estimated full hire cost (including extras) but won’t take payment until you return your vehicle. There are some useful extras such as Fuel Up Front that you can't pay for until you collect your vehicle. These will of course still be reserved for you.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We offer you a couple of ways to pay to make it easy. You can pay online now or later when you collect your vehicle. The choice is yours. If you choose to pay online now, you’ll pay the cost of your booking up front with a discounted price. Some extras can only be paid for at the counter. We’ll let you know which ones when you book; they will still be reserved for you. When you collect your vehicle, you’ll need to present the card used for your online payment, we’ll dip/swipe your card to gain authorisation but won’t take any payment until you return your vehicle. If you’d rather not pay online now, you can pay at the hire station. When you collect your vehicle, we’ll dip/swipe your card to gain authorisation for the full hire cost (including extras) but won’t take payment until you return your vehicle. Paying now will cost you less than paying later.
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"ou can redeem your coupon in person at your hire station. Coupons cannot currently be used online. However, you can still book your vehicle online and redeem your coupon over the counter. Coupons can only be redeemed on 'pay at location' bookings as they cannot be used in conjunction with other discounts or offers.
Ready? Start your journey!
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Of course, you can take your hire car to a festival. However, as you are responsible for the vehicle during the rental period you will be liable if, for example, the car gets stuck in a field. You would need to arrange and pay for towing to get back on the road. Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey. In some countries however there can be restrictions applied to this topic. Please always check the location specific terms and conditions before you start your trip.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Usually you choose a car group, not a specific make or model. We'll show you an example from that group to give you a clear idea of the type of vehicle you will get.
We only offer quality models. The choice is yours. Remember to book at least 72 hours before your journey so we can prepare your car.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We envisage each piece of luggage to have dimensions of approximately 90 x 75 x 43cm or 35.5 x 29.5 x 16ins.
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We offer many cars in different styles and sizes, so you can hire the perfect model for your journey. These cars belong to various groups, such as Group A or Group J.
Ordering cars into groups helps us provide a premium service, because there is never any confusion over the car you are hiring and whether you're eligible to drive it. Sometimes you're only eligible to hire cars from certain groups. For example, in the UK if you hire a car under the age of 25 you can choose from Group A (such as a Hyundai i10), Group B (such as a Ford Fiesta), Group C (such as a Seat Leon), Group E (such as Vauxhall Astra) or Group I (such as VW Golf Auto).
The car groups also help you understand useful information, such as the amount you pay (the excess) if you're involved in an accident, which can vary from group to group.
Discover our full range of hire vehicles.
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We offer a range of cars across each car group but we can’t guarantee the make, model or colour. ‘Or similar’ simply confirms that we will provide the car shown as example or a car of similar characteristics. With Avis you can be sure we only work with the best car manufacturers and ensure our vehicles are in great condition, so you will always have the best ride whether you’re driving a Mercedes, a Volkswagen or another car brand.
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After the booking process is complete, we usually confirm your reservation right away by email. If you receive the confirmation e-mail simply take it with you in digital or printed form when you go and collect your hire vehicle. We try our hardest to make sure you have exactly what you want as soon as possible before you start your journey.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, of course. We understand you want to share the joy with others so we make it easy for you to add another driver. Your additional driver will simply follow the same hire rules as you. The only thing you need to do differently is pay to add them, so they're covered under your hire agreement. Remember, we need to see all driving licences when you collect your hire vehicle. The amount you'll pay will be in your online quote. In some countries, drivers who share a surname don't have to pay more. The amount varies by country and will be clear when you book your hire vehicle online.
Want to add another driver? Find out more.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Visit our locations page to find the nearest or most convenient location start planning your journey.
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To hire a car in Sweden, you need to be at least 19 years of age and have held a driving licence for at least one year. If you or your additional drivers are under the age of 25, you'll need to pay an extra fee (underage surcharge) per day. The amount varies by country and will be quoted when you book your hire vehicle online.
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Yes, if you are driving abroad and the country requires it. But this alone isn't enough to hire a vehicle. You also need a driving licence from your resident country.
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"We know that our customers hire vehicles for many different reasons, and have many different refueling needs. For your convenience, we offer 4 different refueling options:
– Bring Back Full If you bring the vehicle back full, or at the same level as the vehicle was picked up at, there won't be any charge. If there happens to be any missing fuel at the start, and it isn't the same as your rental agreement, please let one of our staff know or take a picture if you are in a hurry.
– Fuel Up Front This option allows you to purchase a full tank of fuel at a lower price per litre than our Pay on Return rates. You pay one flat fee for any amount of fuel, so try to return it as close to empty as you can to get the best value. If the vehicle is returned full, we do not charge you for Fuel Up Front.
– EZ Fuel If you drive for 75 miles (120 km) or less you can pre-pay a flat fee and we will take care of refuelling. If you choose to refuel yourself, please keep the receipt and present it when you return the vehicle.
– Pay On Return If you don’t have the time to refuel and haven’t taken Fuel Up Front, we can do it for you. Please keep in mind that this will incur a small fee. Want some more information?
Check out our refueling options.
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You are always welcome to purchase an upgrade when you collect your hire vehicle. If you are linked to a frequent flyer loyalty programme which offers upgrades, we will of course honour this.
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We understand you want to find your perfect model in the most efficient way possible. That's why we make it really easy. After selecting the date, time and location, simply click the filter at the top of the page to view specific vehicle types.
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You will have an AWD number if you are a member of Avis Preferred, have a corporate account or are taking advantage of a special offer through one of our partners. For some codes, you might be asked to prove you’re entitled to that specific discount when you collect your hire vehicle. Simply enter your discount number when you book online, or quote it when you hire your vehicle in person. If you have an Avis account, your code should automatically appear when you book online to save you time. Otherwise, it won’t take long to fill in. Make the most of the discount on your next rental. Start journey.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Our website will only permit you to book one hire car at a time. That's not to say you can't reserve more hire cars. Simply make a separate booking. Please remember that if you need more than one car for the same rental period and location, they must be under two different drivers' names. Please remember that all rental requirements must be met for the other drivers as well. If you need assistance making or amending a booking, please contact us.
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Yes, of course. You can hire a car providing your driving licence allows you to drive a car. Remember to bring your driving licence when you collect your hire vehicle.
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We're sorry to hear that. Please contact us. We will try our best to help.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes. Passenger sizes are based on adults across our fleet.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Tolls are the responsibility of the driver. In some countries, automatic toll payment devices can be added at the rental station so that you can spend less time paying for tolls and more time on the open road. Call our reservations team for more information about tolls in the country you are hiring in or ask at the counter when collecting your vehicle.
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We offer the latest hire cars and only keep them in our fleet between six and 12 months, and never more than 18 months. You'll always be behind the wheel of a quality model. We make sure of it. Discover our full range of vehicles.
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“If you are a member of a loyalty program with one of our partners, in addition to earning rewards through our Avis Preferred loyalty program, you can accumulate miles or Frequent Traveller points when you hire from us. In order to use your earned points, please visit the website of our partner whose loyalty program you are a member of. You can find more information about our partners here.
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Yes, if the station is set up for self-serve, you are an Avis Preferred customer, made this reservation while logged into your account and it’s not your first Avis Preferred rental.
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In France, with our “Meet & Greet” service, your car will be available at your arrival SNCF train station, even outside of the opening hours of your Avis station.
If the Avis office at the train station is closed when your train arrives, the rental agreement and the keys of your reserved vehicle will be handed to you by an SNCF agent (Offer valid until the closing time of the SNCF station). As part of a partnership with SNCF, we offer this service for free for all reservations made through SNCF channels (oui.sncf or in SNCF stations). If your reservation was made outside an SNCF channel, this exclusive service is offered to you for only € 20.
You can find out more about the SNCF service here.
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Yes. We offer a range of extra equipment to enhance your journey. If you're booking online you can reserve extras including child seats, Mobile Wi-Fi, GPS, Travel Companion Tablets, luggage racks and snow chains for most European journeys. Some extras can only be paid for over the counter. Don't worry if you book online they will still be reserved for you. Just pay for them when you collect your vehicle. In certain countries such as the US, you can only reserve extras over the counter. Remember to plan ahead. Depending where you hire, we'll need 72 hours' notice if you book online. If it's less than 72 hours before your journey, please contact us at the location or call our reservations team.
Want to add extras? Discover more about our Extras for your journey or call our Reservations Team.
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Avis will still track late flights assuming the correct flight details have been added to the reservation.
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"Of course, please feel free to bring your own child seats when you collect your hire vehicle. Just remember to bring all the fittings you need to securely attach it. Not all our vehicles have ISOFIX points, so please contact the location you're hiring from. We'll try our best to help. Alternatively simply reserve a child seat when you book your hire vehicle. You can also hire baby and infant booster seats. All our child seats meet the highest industry standards, because we understand how important your child's safety is. Remember, if your child is below the age of 12 or under 135cm, by law you must use an appropriate seat. This is to help protect your child in a collision because normal seat belts are designed to fit adults in the stronger shoulder and hip areas. Unfortunately normal seat belts support a child in the wrong place.
Find out more about hiring child seats.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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You can still select the car you would like on your app.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, you must pay a fee if you do not show up to collect your vehicle without first cancelling your reservation or making alternative arrangements with us. The fee for this varies depending on whether you have prepaid your booking or chosen to pay locally as well as the location and country of rental.
Further information can be found in our Booking terms and conditions .
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If a car is already assigned, the rental will start at the time on the rental agreement. If an early pick-up is selected, it will start upon completion of that process.
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The main driver and any additional drivers must be present at the counter to show their driving licence. Please note that adding another driver will incur a charge; the amount will depend on where you hire your vehicle, but we will tell you what it is there and then. If the additional driver is under 25, the young driver surcharge will also be applied.
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We provide assistance and support in a wide range of languages and are on hand 24/7 over the phone or on email. We can assist with lost luggage, report the loss or theft of mobile phones and tablets, and can help report all lost or stolen credit, debit and charge cards and advise on the best procedure to follow.
- Passport lost or stolen? Avis will provide the telephone number, address and opening hours of the nearest embassy or consulate as well as offer support on the processes for arranging a replacement passport.
- Travel Partner can help you find addresses or contact details for local restaurants, hotels, hospitals or museums
Travel Partner is available at participating locations across Europe. You can add it to your online reservation when you book your rental – you'll see it when you add Extras to your booking (as long as it is one of our participating locations). You can also add Avis Travel Partner when you call us to make a booking, or in person at a participating rental station.
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It will depend on how your account is set up with Avis. The Avis app will follow the current rules set up between Avis and your business or company. If you have your own unique personal profile, then the Avis app will work as normal. However, it is not designed for a generic business profile used for multiple drivers.
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We're open at most airports and large cities on Sundays and Bank Holidays but it's worth checking first.
Find out when your nearest hire station is open by choosing the location and clicking on more information.
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Yes. You can pay using Visa and MasterCard debit cards. There are a few exceptions: One credit card and one debit card may be required at the counter for higher-value vehicles in the UK. The Maestro card is only accepted in Germany. PREPAID cards are accepted online however they are not accepted at the counter which means a non-PREPAID card must be shown at the rental station (together with the PREPAID card). A PREPAID card can be used to pay for the rental at the end of the vehicle hire. Please refer to our location specific terms and conditions for additional information on payment options. Remember, the name on the card must match the driving licence of the main driver. Someone else can't pay on your behalf. And don't forget to bring your payment card when you collect your rental.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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A range of child seats (depending on child age/size requirements) can be viewed and selected during the Self-Serve rental process. However, these should ideally be reserved in advance to ensure availability.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Your excess is your financial responsibility, or amount you would pay, in the event of damage or theft occurring to the vehicle. The amount you pay depends on the vehicle you hire, which country you hire it in and whether you choose to reduce the excess by upgrading your level of cover. When you hire a vehicle with us, you'll automatically receive third party, vehicle damage (Collision Damage Waiver) and vehicle theft cover to safeguard you on your journey. If you book on the US website you may find that vehicle damage and vehicle theft cover are not included, as some American credit cards provide insurance for car hire. Third party cover is the basic level you need to hire a vehicle, that's why we always include it. Should you damage another vehicle or passengers and their property, you won't have to pay for repairs or injuries. But, if you damage the vehicle you will still need to pay a fixed excess fee unless you upgrade your cover. Find out how much you pay depending on what you hire and where you hire it. We also offer Personal Accident Insurance in case you're injured in an accident.
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We always have several active offers to meet our customers needs. Discover our latest offers here. If you have any questions about our offers please contact us using the icons below and we are happy to help.
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No not by using the app. Depending on the extra, these may need to be collected at the desk to ensure certain devices are correctly allocated to the renter.
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If you have prepaid for your voucher directly with Avis, it's not a problem. You can still collect your hire car. Just be sure to bring all of the other required identification and documentation, including the credit card used to make your booking.
If it is a voucher from a travel agent or third party agency however, we need to see the voucher before you can drive your hire car away.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We understand you might get delayed, so we try to be flexible. If you’re running late or need to extend your car rental, please make sure you contact us as soon as possible. Should you return the vehicle late – without notifying us or extending your hire – you may be subject to a late return fee. If you fail to extend the rental and you are more than 29 minutes late returning the vehicle, your rental will be extended and you will be charged an extra day’s rental at current pay at location prices plus a late return processing fee for each day or part of a day until the vehicle is returned.
If you overrun past your agreed return date and time, you will incur a late return fee. If you still haven’t returned the vehicle 24 hours later, then another late return fee will be applied. A late return fee will continue to be added every 24 hour period thereafter, until you return the vehicle to the rental station.
Depending on the country of rental, the daily late return fee will be (inclusive of VAT): £15.00/CHF 20.00/150.00 (DKR, NKR or SKR)/between €15 and €18.60 (country dependent), or the equivalent amount in local currency.
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The rental agreement will process as normal, so charges will apply to the main account or card, or in some cases the charges are split.
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Unfortunately we no longer accept cash on collection.
Remember to bring your credit card when you pick up your hire vehicle. This must be in the same name as the main driver, and the same card used to create your booking.
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We do not provide the toll authorities with card details or private information of our customers. Instead, we make it more convenient by charging your card directly based on the information provided by the toll authorities. If you have any questions about the tolls themselves, or wish to dispute the charges, your questions are best directed to the toll authority.
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Your e-toll receipts for North American rentals can be downloaded directly from www.e-tolls.com. All that is required to access the receipt online is the surname of the main driver and your rental agreement number (format U123456789) or partial card number (first six digits and last four digits). If you regularly use the electronic tolls service, it may be beneficial to complete the ‘Auto-Receipt Sign up’ option which is also available via www.e-tolls.com to ensure all receipts are sent to you as standard.
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SCDW is our Super Collision Damage Waiver. This product reduces your excess to zero which means if there's new, non-negligent damage to the outer body of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Discover more about your protection options.
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It is standard that the charge for tolls arrives a few weeks following the end of your rental, as we must wait for the charge details to be provided by the toll authorities. The charge is usually taken in one payment but multiple charges/receipts are also possible based upon the location and duration of the rental.
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We are sorry our website seems to be giving you trouble. We know how frustrating IT problems can be and we are always looking for ways to improve. Please contact our customer care team using the icons below during office hours and we'll do our best to get it sorted out for you as soon as possible.
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Your privacy means a lot to us. Please have a read through our Privacy Policy, which explains exactly how your data is used, collected and protected, as well as the types of cookies used by this website. We make sure that your personal data is further secured by only ever discussing personal information or details of a rental with the main driver of that rental, unless express written consent is given to us to speak with someone else.
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When a traffic offence occurs, we are notified by the relevant authorities as the registered owner of the vehicle in order to identify the driver of the vehicle. Whenever possible, liability is transferred to the driver of the vehicle at the time of the offence and the authorities re-issue the Penalty/Parking Charge Notice to the driver. We charge an administration fee to cover our costs involved in this process. Following a liability transfer, the authorities contact the driver directly by post with the re-issued fine. Rest assured, the dates of fine payment are updated so that the driver is not affected by the time taken to transfer liability. In some circumstances, liability cannot be transferred and the fine is paid on your behalf by us. The lowest possible fine amount is paid and is charged directly to the customer. Please note, to dispute an offence, the authorities must be contacted directly. Details of the dispute process and all contact details for the authority will be detailed on the re-issued penalty charge notice that you will receive.
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Need a new Avis Preferred card? We no longer issue plastic cards but Avis Preferred cards can be downloaded digitally and saved to the wallet on your smartphone by following these steps:
1. Visit our Avis Preferred Card page
2. Enter your Avis Preferred customer number and surname
3. Select the correct language
4. Click ‘create card’
5. You will receive an e-mail to the address registered to your account
6. Download the e-card to your wallet. Instructions are provided based on the operating system of your device.
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Any miles or points you collect will usually appear on your next statement. However, it can take a little longer. Rest assured your credits will show up on the following statement, at the latest. If for any reason your credits do not appear, you can claim missing miles here. You can also contact us using the icons below.
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We understand your hire car might get dirty during your journey so we don't charge a cleaning fee for normal wear and tear. We will only charge a cleaning fee if the vehicle requires additional professional cleaning outside of standard cleaning procedures.
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The Premium Location Fee, which is included in your booking quote, helps to cover the extra operating costs incurred at premium locations such as airports, train stations and city centres. While the Premium Location Fee, also known as the City Supplement or Airport Surcharge, is included in your reservation quote, it is also applied as a percentage to any additional counter products selected at the rental location. For clarity, this is itemised on the rental agreement and invoice. Don't worry, this is not a duplicate charge and the itemised line may include the quoted portion from booking as well as any portion for additional selected items.
Should you have any other questions about how your invoice was calculated, click here or reach out using the icons below.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We want you to enjoy every mile of your journey so we always try to be as flexible as we can. That's why you can book a one-way trip for national, inter-regional and cross-continental trips.
We recommend returning your car to the same pick-up location because dropping it somewhere else will cost more. Don't worry. Any extra cost will be included in your booking fee, so you know upfront, however, any changes to your original booking could result in additional costs.
Please be sure to check out the location specific terms and conditions for your hire location country to know if you are able to travel with the vehicle in specific countries.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If you're a member of a loyalty programme with one of our partners, you can collect Frequent Traveller miles or points when you travel with us, in addition to earning rewards through our Avis Preferred loyalty system. Each time you hire a vehicle, you collect points towards one of your loyalty programmes. The amount of points you receive is based on the loyalty programme you are with, so please be sure to check out the above partners link for more information. Remember to bring your miles card when you collect your car and see your balance grow.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We understand you might need your hire car for longer, for this reason we offer Avis Minilease. hen you choose long-term car rental with Avis, you benefit from much more flexibility without any long-term commitment.
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The Vehicle Registration Fee, which is included in your quote before you book your vehicle, helps cover the cost of your hire vehicle’s registration. It is itemised on your invoice for clarity but is not an additional charge.
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TP is our Theft Protection package. This product reduces your excess which means if your rental vehicle is stolen, you will pay a significantly reduced cost, if any cost at all. Check the excess amount indicated on your rental agreement to learn the maximum amount the driver would be liable for in the event that the vehicle is stolen. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges.
Looking for a completely worry-free rental experience at a discounted price? Check out Avis Inclusive. Theft Protection is now included in this package at a 25% discounted price.
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"lease email our customer service so our web team can fix the issue. If you could also provide us with as much information as possible, including any screenshots you may have of the errors, we can make sure it gets fixed right away. We appreciate you letting us know.
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An online account allows you to view your reservations, search your journey history and find out more about our loyalty tiers and benefits. If you join Avis Preferred you will receive a free weekend voucher after your 3rd rental every year. Visit our Avis Preferred webpage for further information. You can also download our app for your smartphone for even more convenience on the go.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Booking confirmation didn't make its way to your e-mail address? No problem! Make sure to check your spam folder first because they sometimes end up there. If you still can't find your booking confirmation, or you've input the wrong e-mail address when making your booking, please contact our reservations team.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Need to get in touch with us about your rental? Please call our Customer Service Team using the below buttons and we will try to help. From the moment you collect your hire vehicle to the moment you return, we want you to enjoy every mile of the journey.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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You pay for each day you hire a vehicle, which is based on a 24 hour rental period. If you return your hire vehicle within 24 hours, you'll still be charged for the full day. There's also no penalty for returning your vehicle up to 29 minutes late, but for returns after this time we're afraid you will be charged for another day as well as a late return fee. If you are going to be late or would like to extend your rental period, please call your hire station ahead of time to let us know.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Invoices can be downloaded directly from our website 36 hours after the rental has ended. Before you start, please make sure you have either your reservation or rental agreement number to hand. When you sign up for an online Avis or Avis Preferred account, you are given the option to opt out of receiving invoices by email. If you tick this box, your invoice will be sent to you by post a few working days after your journey.
We offer Rapid Return in over 125 Avis locations across Europe and will hand you a receipt with all the rental charges including mileage and fuel as soon as you return your hire vehicle. Once received, if you need any further explanation of any of the charges on your invoice, our Avis invoice explainer breaks down what the charges on your invoice all refer to. If you haven't received your invoice, or need an extra copy, simply request it online.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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As a member of Avis Preferred, the benefits don’t start when you hire one of our vehicles. You can enjoy them long before you’ve set off.
Joining the programme is completely free and you’ll instantly receive the rewards and benefits listed below:
10% off future Avis car rentals
Log in when you visit our site or app and this ongoing discount will be pre-applied.
Priority service every time
Jump the queue with pre-prepared paperwork and your vehicle at the ready.
Avis self-service car rental
In some locations, your keys and paperwork will be waiting for you in the car.
Exclusive partner offers
Benefit from exclusive discounts from selected travel partners.
And that’s just the start. We’re working on a host of other exclusive discounts, all coming soon.
We’ll let you know as soon as they’re ready.
Once you have signed up to Avis Preferred you will receive an email with your new membership number and the link to download your digital membership card.
Within 48 hours you will be able to log in to your online account. The membership number should be quoted whenever you reserve a car. Some corporate exclusions apply but you will automatically become part of our free loyalty reward programme when you join Avis Preferred.
Join Avis Preferred for free
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Please contact our Customer Service Team and we will try to help. We won't charge you for a service you haven't used and always aim to be clear and transparent.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Avis Preferred allows you to hire a car in the quickest and easiest way possible – without queues and forms. Having your up-to-date credit card details in our system means we can process each booking you make seamlessly. If you would like to update the details on your Preferred account, simply login to your account and make the changes under the 'Edit your details' section.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If you would like to make any changes or updates to your invoice, please contact our Customer Service Team using the below icons. Please be aware that only the named driver of the rental, or authorised individual at your company may request changes to be made to an invoice.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We always try our best to give you an upgrade, but when there is a restricted fleet we can sometimes only deliver the reserved model. If you are a member of Avis President’s Club we guarantee an upgrade at airports and railway locations. If you didn’t get the upgrade, email us or submit a response in your online account and we will make sure you receive compensation. If you are a member of Avis President’s Club and rented at a city centre location, the upgrade is subject to availability. If you already requested these extras, our customer service team can refund this cost.
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We're sorry that you've had to cancel your booking with us. Please first ensure that you have read our Booking Conditions for information on cancellation fees. Once your booking is cancelled, contact us using the icons below to request your refund. Any funds that are to be refunded can take up to 5-7 working days from the date they are processed. If there are any extraordinary circumstances that may affect the above timeframe, our customer care team will let you know. If you have cancelled your booking on the same day you created it, there is nothing to refund as the charges would not have been made until midnight. Any item listed on your statement in this case will be a pre-authorisation hold, not a debit.
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We always aim to provide a vehicle from the group reserved. On the rare occasion we are unable to offer you a car from your chosen group, we will provide an equivalent or premium alternative. This won't cost you a penny extra because we want everything to be just right for your journey.
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If you booked using your payment card, you will receive an invoice which is simply for your records. At the bottom of the invoice, it should say: No payment necessary. The amount due will be charged to your credit card.
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“When you collect your hire vehicle you will receive a rental agreement. This document contains all the information you need to know, including the booking price, the vehicle’s condition and the estimated cost of your rental. You will need to check and sign your rental agreement before you drive your hire vehicle away.
It’s a very quick and simple document, because we don’t want to hold you up on your journey.
Are you signed up with Avis Preferred? This process is even quicker. You don’t need to sign a thing for your master rental agreement, because this has already been taken care of online.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, you must pay a fee if you do not show up to collect your vehicle without first cancelling your reservation or making alternative arrangements with us. The fee for this varies depending on the location and country of rental.
Further information can be found in our terms and conditions.
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You can retrieve your latest invoice online using your booking reference number, rental agreement number or Avis Preferred Customer Number. Retrieve your invoice online. If you already tried to retrieve your invoice online but aren't having much luck, your invoice may not yet be available call our customer services team for help using the below buttons.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If you would like to make any changes or updates to your invoice, please contact our customer service team. Please be aware that only the named driver of the rental, or authorised individual at your company may request changes to be made to an invoice.
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Yes. You need to be an Avis Preferred member, have the latest version of the app on your phone and be logged into your profile to make or change reservations and process a Self-Service rental including exchange and/or upgrade car choice.
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Book a Select Series vehicle (not currently available in the UK) and the car you pick is the car you get. On the rare occasion we're unable to provide the exact model, we'll refund its cost. We understand you'll still need the extras you chose for your journey, so these won't be refunded. In addition to a refund for your hire vehicle, you will also receive another hire car. We will try our best to provide you with an equally premium model, dependent upon availability. Remember to book your vehicle at least 72 hours ahead to ensure we have time to prepare your desired model. Unfortunately we can't guarantee you will get to drive the exact model you desire any sooner than this. Any refund is therefore subject to you booking at least 72 hours before your journey.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Even if you haven’t rented with us yet you can still sign-up to become an Avis Preferred member: it’s free to do so. Once signed-up you will receive our special member-only offers and start gaining benefits like 10% off your rentals from your very first hire.
Rent five times and spend €1,000 that year to qualify for Avis Preferred Plus, with complimentary single car upgrades and free additional driver. Rent 10 times and spend €2,000 that year to qualify for our President’s Club tier and receive single upgrades, double upgrades on weekends, a free additional driver and free Roadside Assistance Plus.
Earn rentals and spend on a global level and claim your benefits for all tiers in Austria, Belgium, Czech Republic, Denmark, Finland, France (excluding Corsica), Germany, Greece, Iceland, Ireland, Italy (excluding Sardinia), Luxembourg, the Netherlands, Norway, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, Turkey and the UK.
Join Avis Preferred for free
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes. You need to be an Avis Preferred member, have the latest version of the app on your phone and be logged into your profile to make or change reservations and process a Self-Service rental including exchange and/or upgrade car choice.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Our rental documents are designed to clearly itemise each product and charge for ease of reference for our customers. The estimated amount due at the end of the rental is highlighted on the agreement for clarity. If you haven't already paid for extras such as a sat nav, you will pay for them at the end of your trip. You may also be charged if your hire vehicle is damaged, requires refuelling, or you return it late.
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If you would like to extend your current hire car, we’ll do our best to help. For all non UK rentals, please contact the rental station directly. For UK rentals you can email the UK team via: Avisbudget.Ukoperations@abg.com or contact the store directly quoting your rental agreement number or the registration number of the vehicle. Please note – extra days will be charged at ‘pay at location’ prices and your pre-authorisation will be updated to include any anticipated additional costs. We will try to help you extend your rental over the phone, however sometimes you may be required to visit one of our locations.
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You can pay for Fuel Up Front when you collect your hire vehicle. This simply means that you pay for a full tank of fuel upfront, saving you the hassle and time of refuelling before you return. This not only saves time but also money, because we offer a discounted rate compared to our fuel on return rates. If you choose Fuel Up Front but bring your hire vehicle back with a full tank, don’t worry, we won’t charge you for Fuel Up Front. But if you bring it back partly full, unfortunately we can’t provide a refund and you will be charged the full amount as listed on your rental agreement, so try to return the vehicle as close to empty as possible.
Discover more about Fuel Up Front and your other fuel options.
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“
We're always looking at ways to offer you premium car hire at the best value. That's why you may receive car hire discounts if you have a Frequent Traveller or Air Miles card, to make your journey even more of a pleasure. Discover our latest offers.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey. Planning a trip? Start your journey. Already planned a trip? Check your booking.
You can enjoy the benefits of the Avis Preferred priority service at locations across the world. These include: Australia, Austria, Belgium, Botswana, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Lebanon, Luxembourg, Mexico, Namibia, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, China, Romania, Singapore, South Africa, Slovenia, Spain, St Croix, St Thomas, Swaziland, Sweden, Switzerland, UK, USA, Vietnam and Zambia.
Discover and join Avis Preferred.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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At the start of your rental, we will ask your card issuer to hold a sum of money for us. This is a temporary hold against the funds you have available on that card. We do not charge your card and no money is taken from your account. Your card issuer will usually present this authorisation hold as a pending transaction that reduces the money you have available to spend.
For further information about the pre-authorisation and the value of the authorisation hold, please click here.
Forgot your Avis Preferred password or your current password is not working? No problem! To reset your password, please follow the steps below: 1. Visit our home page 2. Go to “YOUR AVIS” and click on “FORGOT YOUR DETAILS”? 3. Enter the email address that you use to sign in to your account and click “GO” 4. An email containing a password reset link will be sent to you shortly. It can take a few moments, so please do not re-submit the form 5. Follow the onscreen instructions to create a new password. The password needs to contain both upper and lower case characters as well as a minimum of one numerical character and one special character. The password must contain a minimum of 8 characters.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We understand your hire car might get dirty during your journey so we don't charge a cleaning fee for normal wear and tear. However, if the dirt is excessive, we may charge a cleaning fee to cover the cost of professional valeting.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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When you complete your rental and return the vehicle, we will charge your card and the pre-authorisation hold will be released by your card issuer. Depending on your card issuer, it can take up to 28 days before this is reflected in your account balance. As the pre-authorisation hold is not a charge, the release of funds may not appear on your card statement. Please note – even though the hold is not an actual charge, it still temporarily reduces the available balance on your payment card until its release.
In case of any further queries, please use the contact button and link below to submit a ticket with our customer care team and you will receive an email with the details of your authorisation hold.
Yes, you can extend your rental through the app while your rental is still open. If you experience any issues trying to extend via the App, please contact the rental station directly.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey. Planning a trip? Start your journey. Already planned a trip? Check your booking.
You are charged for each day (24 hours) you hire a vehicle. Whether you hire it for just two hours or 24 hours, you will be charged for the full day. Early Returns: If you return the vehicle and any optional extras early, you will lose the benefit of any special offers if you no longer meet their requirements. This may result in the rental costing you more.
Unfortunately there is no refund for any unused days.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Please be aware that current local government restrictions may require you to wear a mask when entering our rental locations.
For further information, please refer to the official government communications for the country in which you will collect your rental.
Please click on the Play button to watch our Safety Video. ?
We're almost always able to reunite possessions with their owners. Call the Avis location where you returned your car, providing your name, the item(s) you left behind and either: your booking reference number, rental agreement number or Avis Preferred Customer Number. We will then check the vehicle for you. The phone number will be on your rental agreement. If you don't have it to hand, look up your hire station.
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Interested in joining our international team? Visit our careers page for more information and to check out the available positions in a desired business area or location.
We always aim to provide the perfect model for your journey.
If you are unsatisfied with your choice, we will of course try to change it depending on what is available. If you collected it, simply return it to the hire station. Or if your vehicle was delivered, please call the number on the front of your rental agreement. If we do not have any alternative vehicles available in the category you have chosen, you can also request a paid upgrade to a different category.
What do you desire? Discover our vehicles.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, if the vehicle has been involved in an accident or has sustained damage you must report the accident to the police immediately and to us within 48 hours, even if no third party was involved.
To hire a car in the , you need to be at least 19 years of age at the moment of collecting the vehicle and have held a driving licence for at least one year. If you or your additional drivers are under the age of 25, you'll need to pay an extra fee per day. The amount depends on where you hire a car, because the law and insurance terms vary between countries. If the location charges a premium fee, it could cost more. The minimum age you can hire a car also varies from country to country. You can find specific information in our terms and conditions or contact us using the below icons. Under the age of 25, you can hire cars from Group A (e.g. Hyundai i10), Group B (e.g. Ford Fiesta), Group C (e.g. Seat Leon), Group E (e.g. Vauxhall Astra), and Group I (e.g. VW Golf (auto). Check out our fleet to find further information about specific categories.
There is currently no age maximum, so long as you have had a full, valid, licence for at least 1 year. Some additional steps may be required for those who are over the age of 75 on the date of scheduled return. Check the location specific terms and conditions for the country you are renting for more information on age requirements.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Unfortunately no, the name on the rental agreement, the ""named"" or ""main"" driver, must remain as it has been reserved. Should the main driver be unable to drive the vehicle or pick up the reservation, the rental must be cancelled and re-booked under the new designated name at current pay at location rates. Please note that for any cancelled reservations there may be cancellation fees as set out in our booking terms and conditions.
If the rental has already begun, you may wish to add an additional driver so that another individual can drive the vehicle, however the named driver cannot be changed.
Many city centers in Italy are defined ""Restricted Traffic Zones"". These areas are not accessible to vehicles on certain days or times as prescribed by the relevant traffic authority. Even when driving a rental car it is necessary to respect these restrictions to avoid incurring an administrative penalty.
Some of our stations are near central areas and ""limited traffic areas"" and it is therefore necessary to pay careful attention not to enter the ZTL. Our Florence Via Borgognissanti station, for example, is located near one of these areas. Customers are therefore informed of its presence and of the possibility of returning the vehicle avoiding entry into the ZTL.
If you are not sure whether or not the station is close to a ZTL or which route to take to return the vehicle, do not hesitate to ask.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If you cannot find your rental car keys, please first call our agents at the rental agency (listed on your rental documentation) and report the lost keys. Usually, we have a spare key for vehicles in a central storage location, which is then ordered for you by the agency.
Additionally, there may also be times when we need to have the rental car towed by a breakdown service if the keys cannot be secured otherwise.
You will be responsible for any loss or damage to the rental car keys. The amount of these costs depends on the country of rental. Costs resulting from loss of keys, such as towing service and replacement of the keys, must be paid by the customer.
Recent government measures may have led us to alter the operating hours of some of our rental locations. You can find a complete up to date list of our station openings and their hours here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Smoking is strictly prohibited inside all of our vehicles. If we believe that someone has smoked inside the car during the rental period, an additional charge will be applied to cover our added specialist cleaning costs.
If, on the other hand, at the beginning of your rental you notice a cigarette smell, please let the station know and we will provide you with a new vehicle.
A car has not yet been allocated. An early pick-up can be started in the Avis app.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We understand this is a common concern. When you collect your hire car, we will check it and mark any existing damage on your rental agreement or vehicle condition report. You then sign this to confirm you are satisfied. Rest assured, we will never charge you for any damage that already existed. You will not be charged for any small scuffs and dents you pick up during your journey, as we understand this is normal wear and tear for any vehicle. These are:
Panel – abrasions or surface scratches less than 25mm (1inch) Panel – dents less than 25mm (1inch) Panel – paint stone chips (no dent) less than 3mm. Glass chips less than 3mm. Wheels/scratches less than 25mm Interior/seat tears/burns less than 3mm, carpet tears/burns less than 10mm If further damage was caused to the hire car during your rental, you will be charged in line with industry standards using estimating tools such as Audatex. In the case of any damage, we will charge the total repair costs up to the excess amount, which was agreed at the time of your rental contract unless there was a breach of our terms and conditions.
Find out more about your protection options and reducing the amount you pay if your hire car is damaged.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Already planned a trip? Check your booking.
If you are entitled to a free upgrade due to your Avis Preferred tier, the app has been programmed to offer this automatically. If you are wanting to redeem a voucher for a free upgrade as a reward, then you will need to follow the usual voucher redemption process when making a booking by following the instructions listed on the voucher itself.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Our Terms and Conditions are available for your review here. Our Terms and Conditions vary depending on the rental location and type of terms selected. Please the rental country where you will be collecting your vehicle so that we can provide the applicable documents. These documents can be accessed in eight different languages.
A first-time renter will need to go to the rental desk so that the profile, identification and payment details can be verified by an Avis member of staff. If this is not your first rental after joining Avis Preferred, you can use Self-Serve.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If the car is already allocated by the rental desk, then it will be generally held for 2 hours after the rental start time. If no car has been allocated, then the car can be selected via the app at any time.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Standard Avis Preferred cards do not have expiry dates and remain active as long as you rent at least once every three years. Avis Preferred Charge Cards have a Corporate Account expiry date on the front of the card. Avis Preferred Plus and Avis President's Club card holders will find the expiry date on the front of the card. We no longer provide our customers with a plastic membership card so please make sure to download your new card digitally. You can download your card by following the digital card link within your welcome email. Alternatively, you can visit our website.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Already planned a trip? Check your booking.
We understand plans can change or you might change your mind. Whether you want to upgrade your vehicle or add extra comforts, it's effortless updating your booking. Simply go manage your booking, contact us, or use our app. You won't be charged for any updates, but, if you upgrade with higher value services you will pay the difference. We will inform you of any change in the price before making the change. If you downgrade, we unfortunately can't repay the difference so please choose carefully. The difference can however be used at the counter to reduce costs of additional services and products.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Don't worry. Call our designated line (0770 – 82 00 82) and we will help you retrieve it.
Discover and join Avis Preferred.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We understand you may need to return your hire vehicle when we’re not here, especially if you’re flying from an airport during the night. That’s why at many locations you can return your hire vehicle when it suits you. Just leave your keys in our secure drop box. Please remember you are responsible for the condition of your hire vehicle until we check it. When you collect your hire vehicle, we’ll let you know where to park it on your return. Find out whether 24 hour drop off service is available at your hire Stations.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We no longer issue plastic cards to our customers and you are now able to download your Avis Preferred membership card digitally. Digital cards allow you to keep all your details in one place and avoid the issue of lost cards. You can download your Avis Preferred card via the 'My Card' section of your online account. Alternatively there is a link to your digital card within the welcome email you receive after you have signed up to Avis Preferred. You can download your card by following the digital card link within your welcome email. Alternatively, you can visit our website.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Avis Fast Track is a new service we offer to customers who book directly with us at some of our busiest stations. Our Fast Track service is designed to get you to your vehicle faster by offering a dedicated counter in the rental station. We offer a Fast Track product at Heathrow Terminal 2, which for £19.99 allows you to collect your car from just outside the Terminal Building, rather than taking our shuttle bus to our main Heathrow station.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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You are eligible to receive points or miles with your preferred Frequent Traveller Programme. Just remember to include your frequent flyer number when you book. You can find a list of our partners here.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Already planned a trip? Check your booking.
Are you a member of Avis Preferred? Once logged into your account you can track your account progress and status (based on number of rentals and amount spent), and add missing rentals. Visit our website to create and access your online account. This is where you can view your statements, view your reservation history, change your contact details and rental preferences, and update your payment information.
If you cannot find your rental car, which can happen especially at major train stations and airports, please ask for assistance from our rental agency staff. You can reach them personally at the counter on site or by phone using the number provided on your rental agreement.
To make your journey as easy as possible, we also have a fleet of dedicated Avis Budget shuttle buses which will whisk you to and from Terminals 2, 3 and 4. Please click here for information on the location of our shuttle buses depending on your Terminal. The Avis rental office in Terminal 5 is easily found in the Short Stay car park. Just take the elevator to Level 4 and exit to your right.
Yes, our Mobile Wi-Fi offers 1 GB of wireless internet per day for up to 5 laptops, smartphones, tablets or any other Wi-Fi-enabled device. Enjoy the freedom of mobile connectivity in or out of your hire car, without exorbitant roaming or hotel data charges.
If you are travelling for business, you can keep in touch with HQ and your clients.
If you are driving with kids, you can keep them entertained on long journeys.
I am sorry to hear that you were not able to retrieve your invoice. The invoice is available 36 hours after your rental has ended.
If this time has passed please click on the icon below to contact one of our agents who will be able to assist you. Open Monday to Friday, 8am to 5pm.
AdBlue is a diesel engine additive found in most of our diesel vehicles which helps to reduce NOx emissions.
Each vehicle fitted with AdBlue is also equipped with a warning light, which signals the next exhaustion of the additive. The remaining level will be indicated directly by the vehicle instrumentation. It is important to remember that the exhaustion of AdBlue causes the vehicle to be inoperable. Thus, when the warning light comes on, it is advisable to refuel AdBlue immediately.
Refueling can be done free of charge by going to one of our branches, facilities or affiliated networks or any gas station, before payment. In the latter case, the amount will be refunded and deducted from the amount due for the rental, upon return, upon presentation of an invoice.
Your invoice is calculated based on the items presented on your rental agreement at the beginning of your hire. An estimated amount is presented to you for your acceptance, so please carefully review this document prior to leaving the station with your vehicle.
Your invoice will also contain any applicable additional charges such as refuelling, damage repair costs, or additional days’ fees.
If you have any additional questions, or something just doesn’t add up, please use the below contact buttons to speak with a member of our customer service department.
We understand that you may need to amend or cancel your booking for many different reasons. To make any changes or to cancel your existing booking, please visit our website here. If you have booked through a third party, such as a travel agent or broker, please contact the booking source directly for assistance.
It is important that you have read and understood our cancellation policy which is included in our booking terms and conditions.f you have prepaid for your reservation, connect with our chat team using the below icon to request the applicable refund. Please note that any refunds can take up to 5-7 working days to reach your account once it is processed.
If you are already in Avis Preferred, make sure you are signed in. You may need to download the latest version of the app and make sure you have accepted the Terms and Conditions. You also need to make sure your reservation is at a station that is set up for Self-Serve to see the Self-Serve functionality. If you are a first-time renter will need to go to the rental desk so that the profile, identification and payment details can be verified by an Avis member of staff.
If you are not in Avis Preferred, you can sign up either in the app or on the website.
Sorry to hear your journey wasn't perfect. If you feel we did not provide the service you deserve, we want to know about it so we can make it better. You may contact our customer care team through live chat, telephone or email by using the icons below.
We make booking a seamless process from start to finish. Book online in 4 easy steps with the Avis Price Promise:
If you wish to set up a business account, or a business rental, please click here for more information.
Please ensure you understand all of the rental requirements prior to making your booking to ensure that everything goes as smooth as possible.
If you are a Preferred member, please make sure you log in before making your booking using the "Avis Preferred" tab at the top of our website.
Need some further assistance making a booking? Click here for a step-by-step guide to make a booking, email us, or use the chat icon below to speak with one of our live agents during office hours.
“We design car hire solutions to help every type of business and offer premium car hire deals. We offer solutions for small to medium businesses, corporations, and also offer partnerships with travel management companies.
Whether it’s short or long term car hire, we’ll only recommend the right services for your business. We have some great packages that may interest you. Or we’ll entertain a unique solution, if you prefer.
For additional information, please visit our business rentals page.
Whether you're hiring a car or van, you just need a clean driving licence that covers the vehicle you're hiring. Don't worry if you have points on your driving licence. You can still hire a car in the UK if you have six or less points. You must have held your driving licence for at least one year if you are hiring in the UK. This will be different in other countries so ensure you check the Location Specific Conditions. Please remember to bring your driving licence with you when you collect your vehicle. If you're driving abroad, you and your additional driver will also need to bring your International Driving Permits. But in some countries, such as China, you can only drive if you have a Chinese driving licence.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Already planned a trip? Check your booking.
Breakdowns, however unlikely, may happen but don’t worry, we won’t leave you behind.
If you need to call for roadside assistance, you must only call us or our roadside assistance provider.
Breakdown Assistance: 020-790002, if you call from abroad call the +46 (0) 58744751.
If you are renting abroad, contact details can be also found on the first page of your rental agreement, or inside the vehicle. Don’t worry if you do not have our Roadside Assistance Plus. We offer 24 hour emergency breakdown assistance in case you have a mechanical breakdown or are involved in an accident. No matter where or when, we will be there.
Please note that our standard breakdown assistance will not cover every situation and additional charges could be also added to your final invoice.
For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support.
Recent government measures may have led us to alter the operating hours of some of our rental locations. You can find a complete up to date list of our UK station openings and their hours here.
Our customer care team is operational between 08:00 and 16:00 (UTC+0).
Our reservation's team is available between 08:00 and 17:00 (UTC+0).
Yes, you can.
Getting lost can be a frustrating, stressful experience. Avis car rental offers dependable, easy to use Garmin navigation systems with voice prompts, stocked with helpful features like lane guidance, detailed views of tricky junctions and real-time speed camera alerts.
Avis GPS is offered at hundreds of Avis rental stations worldwide and comes in a range of satellite navigation models.
Please note, this product is not available to rent in Belgium, Luxembourg or the Netherlands.
Worldwide prices will vary.
Yes, we do have vehicles with roof/ski racks available, however unfortunately not all of our vehicles at every location. This service is available at certain rental locations and may depend on the vehicle category selected.
For more information check out our location specific terms and conditions for the rental location you are renting from. Alternatively, please contact us via the icons below to speak with one of our agents.
Yes. If return date/time changed in the app, it will advise of any additional charges, or, reduced rental fees
Yes. However, late return fees may apply. Modifications should be made before the rental end date/time. Please contact the rental station directly as soon as possible quoting your rental agreement number or the registration number of the vehicle. If you are a Preferred member, you may also use the Avis app to extend your hire.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Once the car and rental is confirmed on the app, the rental will start. If there is a long delay in reaching the location, you can contact the desk to reset the rental start time.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Already planned a trip? Check your booking.
We make the booking process as seamless as possible for you. You can create a booking using our app, or via our website, following the simple steps.
On the home page of our website you will see the first booking step. Simply enter where, when and what date you’d like to pick up and return the vehicle.
Next, you choose your vehicle category. The base price will appear to give you an idea of what you can expect to pay for your rental. This price does not include any of our additional products or services.
The third step is to choose your coverage package.
The last step is to choose any additional extras you would like.
Once you’ve completed these steps, confirm your booking details and enter in your information. You can also sign up with Avis Preferred at this step of the booking process.
Then all you need to – if you’ve opted to prepay and enjoy the discounted rate:
Or if you’ve opted to pay once your rental has finished:
We always check our hire vehicles thoroughly but in case you find damage that is not marked on your rental agreement, please let a member of staff know or call us as soon as possible after collecting it so that we can amend your paperwork accordingly. Our number can be found on the front of your rental agreement.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Vehicles from Sweden can be driven in other countries depending on the make and model of the hire car and if a Continental Cover is purchased.
Please check our terms and conditions for more information.
Unfortunately, we are unable to fit the seat or arrange for it to be fitted for you. We are of course happy to provide guidelines on how you are able to fix the seat into the vehicle and manufacturers will generally provide guidelines on the seat as well. If your child is under the age of 12 or below 135cm, by law you must use an appropriate seat. This is to help protect your child in an accident, because normal seat belts are designed to fit adults in the stronger shoulder and hip areas. Unfortunately normal seat belts support a child in the wrong place. Find out more about hiring child seats.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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There are no limitations as such. You will be assigned a vehicle from the group reserved. If, for any reason, you are unsatisfied with the vehicle provided, you can request that it be exchanged. Depending on availability, we will do our best to accommodate you.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We understand that your child's safety comes first. We only deal with recognised manufacturers and provide child seats that meet the highest industry standards. If your child is under the age of 12 or below 135cm, by law you must use an appropriate seat. This is to help protect your child in an accident, because normal seat belts are designed to fit adults in the stronger shoulder and hip areas. Unfortunately normal seat belts support a child in the wrong place.
Find out more about hiring child seats.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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“Your rental contract, or rental agreement, is the most important document when renting a vehicle. This contains all of your personal information, selected products, quoted price, important information regarding your vehicle and rental locations, and many key terms and conditions. Please also be sure to also review our Location Specific terms and conditions for more important information. It is very important that you become familiar with your rental agreement for your understanding and safety. You will understand what you should be charged and when, as well as important rules for using one of our hired vehicles such as what to do if you’ve had an accident or who to call if your vehicle has broken down.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, you can see the current condition of the car in the app.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If you already have your vehicle and want to keep it for longer time, simply call us at the location you collected it from or contact our reservations team. We'll work around you, where possible. Please note that changing the duration of the rental could change the overall amount you pay. We will instantly tell you how much more it will cost to keep it clear and stress free for you. We will also let you know if your hire car happens to be nearing the end of its 'rental life' and confirm if it's able to stay on the road a little longer. If not, we will find your nearest hire station, from where you can continue your journey in a new vehicle. Our telephone number is on your rental agreement or it can be found here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We hope you enjoy your journey, but should something unforeseen happen, we are here to help. If you are involved in an accident, please:
- Call the emergency services on 999
- Call our breakdown helpline, details of which can be found on your rental agreement or online
- Write down the names and addresses of anyone involved, including witnesses
- Make sure it’s safe to leave your hire vehicle
- Complete the accident form in your rental agreement paperwork or contact your hire station Don’t get your hire vehicle repaired without speaking to us first. This is so we can make sure the vehicle is repaired to the highest standards by a manufacturer or authorised repairer.
When you hire a vehicle with us, you automatically receive breakdown assistance in case something goes mechanically wrong. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support. Find out more. We want to make sure everything is perfect for you, so we are behind you every mile of the way.
Discover more about your protection options. Drive safely and enjoy every second of your journey.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We always check all tyres during the pre-rental inspection, so the tyres on your hire vehicle will be in a safe condition. However, we understand they may become worn if you hire a vehicle for a longer period. Should this happen, simply contact your nearest hire station and we will replace them.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes! Simply go to your nearest hire station with the additional driver(s). Every driver must be present and your additional driver(s) will need to show their driver’s licence. Adding another driver will incur a charge; the amount will depend on where you hire your vehicle, but we will tell you what it is there and then.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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You want to return your hire vehicle with minimal fuss. We understand. That's why when you collect your hire vehicle, we can tell you where the nearest fuel station is. Rather not worry about returning with a full tank? Pay for a tank of fuel upfront and you will save time and money because we always aim to offer a discounted rate.
Find out more about your fuel options.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We always aim to provide the perfect model for your journey. If you are not satisfied with your choice, you can change it during your journey. Simply visit the nearest hire station and we may exchange it, depending on the availability of other vehicles. If your hire car has a fault, we will of course make it our priority to provide another vehicle. What do you desire? Discover our vehicles.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Already planned a trip? Check your booking.