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When you complete your rental and return the vehicle, we will charge your card and the pre-authorisation hold will be released by your card issuer. Depending on your card issuer, it can take up to 28 days before this is reflected in your account balance. As the pre-authorisation hold is not a charge, the release of funds may not appear on your card statement. Please note – even though the hold is not an actual charge, it still temporarily reduces the available balance on your payment card until its release.

In case of any further queries, please use the contact button and link below to submit a ticket with our customer care team and you will receive an email with the details of your authorisation hold.


You don't need to worry about paying for the Dartford Crossing as most of our vehicles from nearby locations are pre-registered with the Dartford Authority. This means that you don't need to do anything extra, we will take payment for the crossings from the payment card used on the rental.
 


If you have already made a booking, but it is impacted by a quarantine measure or other travel restrictions due to the Coronavirus, this booking can be modified or cancelled as outlined below:
Should you need to cancel a prepaid booking that was made directly with us, we are waiving cancellation fees as long as the booking is cancelled up to 48 hours prior to the day your rental begins. If you cancel your reservation through our website, at least 2 days prior to the day of rental itself, your refund will be processed in full immediately and should reach your account within 10 days. To amend or cancel an existing booking, you can manage your booking here. 
Please note that should you cancel within 48 hours or on the day the rental is due to begin, you will receive a full refund minus the lower of i) 2 days of your booking or ii) a fixed fee depending on the country you booked in (£60, €65, CHF76).  If you do not cancel and fail to show up, no refund will be provided and a fee may apply.
For "pay on collection" or "pay later" bookings, there will be no cancellation fees up until the time the rental is due to begin.
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For our up-to-date Coronavirus information and advice, please check here.
 


Retrieve your invoice here. Use the format: E123456789 for a rental agreement or 12345678XX9 for a reservation number and your last name as written on your agreement.  

You can find your invoice 36 hours after your rental has ended using your reservation number or rental agreement number.

To make it even easier, if you are signed up for our free Preferred membership program, invoices will automatically be e-mailed to the e-mail address listed on your profile. Once retrieved, if you need any further explanation of any of the charges on your invoice – our Avis invoice explainer breaks down what the charges on your invoice all refer to.

If your invoice wasn't available please contact our team using the icon below.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


SCDW is our Super Collision Damage Waiver. This product reduces your excess to zero which means if there's new, non-negligent damage to the outer body of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Discover more about your protection options.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


It is standard that the charge for tolls arrives a few weeks following the end of your rental, as we must wait for the charge details to be provided by the toll authorities. The charge is usually taken in one payment but multiple charges/receipts are also possible based upon the location and duration of the rental.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Already planned a trip? Check your booking.


We are sorry our website seems to be giving you trouble. We know how frustrating IT problems can be and we are always looking for ways to improve. Please contact our customer care team using the icons below during office hours and we'll do our best to get it sorted out for you as soon as possible.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Your privacy means a lot to us. Please have a read through our Privacy Policy, which explains exactly how your data is used, collected and protected, as well as the types of cookies used by this website. We make sure that your personal data is further secured by only ever discussing personal information or details of a rental with the main driver of that rental, unless express written consent is given to us to speak with someone else. 
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


When a traffic offence occurs, we are notified by the relevant authorities as the registered owner of the vehicle in order to identify the driver of the vehicle. Whenever possible, liability is transferred to the driver of the vehicle at the time of the offence and the authorities re-issue the Penalty/Parking Charge Notice to the driver. We charge an administration fee to cover our costs involved in this process. Following a liability transfer, the authorities contact the driver directly by post with the re-issued fine. Rest assured, the dates of fine payment are updated so that the driver is not affected by the time taken to transfer liability. In some circumstances, liability cannot be transferred and the fine is paid on your behalf by us. The lowest possible fine amount is paid and is charged directly to the customer. Please note, to dispute an offence, the authorities must be contacted directly. Details of the dispute process and all contact details for the authority will be detailed on the re-issued penalty charge notice that you will receive.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


Need a new Avis Preferred card? We no longer issue plastic cards but Avis Preferred cards can be downloaded digitally and saved to the wallet on your smartphone by following these steps:
1. Visit our Avis Preferred Card page
2. Enter your Avis Preferred customer number and surname
3. Select the correct language
4. Click ‘create card’
5. You will receive an e-mail to the address registered to your account
6. Download the e-card to your wallet. Instructions are provided based on the operating system of your device.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


We understand your hire car might get dirty during your journey so we don't charge a cleaning fee for normal wear and tear. We will only charge a cleaning fee if the vehicle requires additional professional cleaning outside of standard cleaning procedures.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

 


Any miles or points you collect will usually appear on your next statement. However, it can take a little longer. Rest assured your credits will show up on the following statement, at the latest. If for any reason your credits do not appear, you can claim missing miles here. You can also contact us using the icons below.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


The Premium Location Fee, which is included in your booking quote, helps to cover the extra operating costs incurred at premium locations such as airports, train stations and city centres. While the Premium Location Fee, also known as the City Supplement or Airport Surcharge, is included in your reservation quote, it is also applied as a percentage to any additional counter products selected at the rental location. For clarity, this is itemised on the rental agreement and invoice. Don't worry, this is not a duplicate charge and the itemised line may include the quoted portion from booking as well as any portion for additional selected items. 
Should you have any other questions about how your invoice was calculated, click here or reach out using the icons below.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


If you're a member of a loyalty programme with one of our partners, you can collect Frequent Traveller miles or points when you travel with us, in addition to earning rewards through our Avis Preferred loyalty system. Each time you hire a vehicle, you collect points towards one of your loyalty programmes. The amount of points you receive is based on the loyalty programme you are with, so please be sure to check out the above partners link for more information. Remember to bring your miles card when you collect your car and see your balance grow. 
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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The Vehicle Registration Fee, which is included in your quote before you book your vehicle, helps cover the cost of your hire vehicle’s registration. It is itemised on your invoice for clarity but is not an additional charge.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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"lease email our customer service so our web team can fix the issue. If you could also provide us with as much information as possible, including any screenshots you may have of the errors, we can make sure it gets fixed right away. We appreciate you letting us know.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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An online account allows you to view your reservations, search your journey history and find out more about our loyalty tiers and benefits. If you join Avis Preferred you will receive a free weekend voucher after your 3rd rental every year. Visit our Avis Preferred webpage for further information. You can also download our app for your smartphone for even more convenience on the go.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

 


We do not currently offer our rental cars to individual buyers. If this changes, our customers will be the first to know.
 

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We do not provide the toll authorities with card details or private information of our customers. Instead, we make it more convenient by charging your card directly based on the information provided by the toll authorities. If you have any questions about the tolls themselves, or wish to dispute the charges, your questions are best directed to the toll authority.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Your e-toll receipts for North American rentals can be downloaded directly from www.e-tolls.com. All that is required to access the receipt online is the surname of the main driver and your rental agreement number (format U123456789) or partial card number (first six digits and last four digits). If you regularly use the electronic tolls service, it may be beneficial to complete the ‘Auto-Receipt Sign up’ option which is also available via www.e-tolls.com to ensure all receipts are sent to you as standard.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


You pay for each day you hire a vehicle, which is based on a 24 hour rental period. If you return your hire vehicle within 24 hours, you'll still be charged for the full day. There's also no penalty for returning your vehicle up to 29 minutes late, but for returns after this time we're afraid you will be charged for another day as well as a late return fee. If you are going to be late or would like to extend your rental period, please call your hire station ahead of time to let us know.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


Invoices can be downloaded directly from our website 36 hours after the rental has ended. Before you start, please make sure you have either your reservation or rental agreement number to hand. When you sign up for an online Avis or Avis Preferred account, you are given the option to opt out of receiving invoices by email. If you tick this box, your invoice will be sent to you by post a few working days after your journey.

We offer Rapid Return in over 125 Avis locations across Europe and will hand you a receipt with all the rental charges including mileage and fuel as soon as you return your hire vehicle. Once received, if you need any further explanation of any of the charges on your invoice, our Avis invoice explainer breaks down what the charges on your invoice all refer to. If you haven't received your invoice, or need an extra copy, simply request it online
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


As a member of Avis Preferred, the benefits don’t start when you hire one of our vehicles. You can enjoy them long before you’ve set off.
Joining the programme is completely free and you’ll instantly receive the rewards and benefits listed below:

10% off future Avis car rentals
Log in when you visit our site or app and this ongoing discount will be pre-applied.

Priority service every time
Jump the queue with pre-prepared paperwork and your vehicle at the ready.

Avis self-service car rental
In some locations, your keys and paperwork will be waiting for you in the car.

Exclusive partner offers
Benefit from exclusive discounts from selected travel partners.

And that’s just the start. We’re working on a host of other exclusive discounts, all coming soon.

We’ll let you know as soon as they’re ready.

Once you have signed up to Avis Preferred you will receive an email with your new membership number and the link to download your digital membership card.
Within 48 hours you will be able to log in to your online account. The membership number should be quoted whenever you reserve a car. Some corporate exclusions apply but you will automatically become part of our free loyalty reward programme when you join Avis Preferred.

Join Avis Preferred for free

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

 


Please contact our Customer Service Team and we will try to help. We won't charge you for a service you haven't used and always aim to be clear and transparent.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


Avis Preferred allows you to hire a car in the quickest and easiest way possible – without queues and forms. Having your up-to-date credit card details in our system means we can process each booking you make seamlessly. If you would like to update the details on your Preferred account, simply login to your account and make the changes under the 'Edit your details' section.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


If you would like to make any changes or updates to your invoice, please contact our Customer Service Team using the below icons. Please be aware that only the named driver of the rental, or authorised individual at your company may request changes to be made to an invoice.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


We always try our best to give you an upgrade, but when there is a restricted fleet we can sometimes only deliver the reserved model. If you are a member of Avis President’s Club we guarantee an upgrade at airports and railway locations. If you didn’t get the upgrade, email us or submit a response in your online account and we will make sure you receive compensation. If you are a member of Avis President’s Club and rented at a city centre location, the upgrade is subject to availability. If you already requested these extras, our customer service team can refund this cost.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


We're sorry that you've had to cancel your booking with us. Please first ensure that you have read our Booking Conditions for information on cancellation fees. Once your booking is cancelled, contact us using the icons below to request your refund. Any funds that are to be refunded can take up to 5-7 working days from the date they are processed. If there are any extraordinary circumstances that may affect the above timeframe, our customer care team will let you know. If you have cancelled your booking on the same day you created it, there is nothing to refund as the charges would not have been made until midnight. Any item listed on your statement in this case will be a pre-authorisation hold, not a debit.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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We always aim to provide a vehicle from the group reserved. On the rare occasion we are unable to offer you a car from your chosen group, we will provide an equivalent or premium alternative. This won't cost you a penny extra because we want everything to be just right for your journey.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


If you booked using your payment card, you will receive an invoice which is simply for your records. At the bottom of the invoice, it should say: No payment necessary. The amount due will be charged to your credit card.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

 


“When you collect your hire vehicle you will receive a rental agreement. This document contains all the information you need to know, including the booking price, the vehicle’s condition and the estimated cost of your rental. You will need to check and sign your rental agreement before you drive your hire vehicle away.
It’s a very quick and simple document, because we don’t want to hold you up on your journey.

Are you signed up with Avis Preferred? This process is even quicker. You don’t need to sign a thing for your master rental agreement, because this has already been taken care of online.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


Yes, you must pay a fee if you do not show up to collect your vehicle without first cancelling your reservation or making alternative arrangements with us. The fee for this varies depending on the location and country of rental.

 

Further information can be found in our terms and conditions.

 

Planning a trip? Start your journey.

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You can retrieve your latest invoice online using your booking reference number, rental agreement number or Avis Preferred Customer Number. Retrieve your invoice online. If you already tried to retrieve your invoice online but aren't having much luck, your invoice may not yet be available call our customer services team for help using the below buttons.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

 


If you would like to make any changes or updates to your invoice, please contact our customer service team. Please be aware that only the named driver of the rental, or authorised individual at your company may request changes to be made to an invoice.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


Yes. You need to be an Avis Preferred member, have the latest version of the app on your phone and be logged into your profile to make or change reservations and process a Self-Service rental including exchange and/or upgrade car choice.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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Book a Select Series vehicle (not currently available in the UK) and the car you pick is the car you get. On the rare occasion we're unable to provide the exact model, we'll refund its cost. We understand you'll still need the extras you chose for your journey, so these won't be refunded. In addition to a refund for your hire vehicle, you will also receive another hire car. We will try our best to provide you with an equally premium model, dependent upon availability. Remember to book your vehicle at least 72 hours ahead to ensure we have time to prepare your desired model. Unfortunately we can't guarantee you will get to drive the exact model you desire any sooner than this. Any refund is therefore subject to you booking at least 72 hours before your journey.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


Even if you haven’t rented with us yet you can still sign-up to become an Avis Preferred member: it’s free to do so. Once signed-up you will receive our special member-only offers and start gaining benefits like 10% off your rentals from your very first hire.

Rent five times and spend €1,000 that year to qualify for Avis Preferred Plus, with complimentary single car upgrades and free additional driver. Rent 10 times and spend €2,000 that year to qualify for our President’s Club tier and receive single upgrades, double upgrades on weekends, a free additional driver and free Roadside Assistance Plus.

Earn rentals and spend on a global level and claim your benefits for all tiers in Austria, Belgium, Czech Republic, Denmark, Finland, France (excluding Corsica), Germany, Greece, Iceland, Ireland, Italy (excluding Sardinia), Luxembourg, the Netherlands, Norway, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, Turkey and the UK.

Join Avis Preferred for free

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


Yes. You need to be an Avis Preferred member, have the latest version of the app on your phone and be logged into your profile to make or change reservations and process a Self-Service rental including exchange and/or upgrade car choice.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


Our rental documents are designed to clearly itemise each product and charge for ease of reference for our customers. The estimated amount due at the end of the rental is highlighted on the agreement for clarity. If you haven't already paid for extras such as a sat nav, you will pay for them at the end of your trip. You may also be charged if your hire vehicle is damaged, requires refuelling, or you return it late.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


Need to get in touch with us about your rental? Please call our Customer Service Team using the below buttons and we will try to help. From the moment you collect your hire vehicle to the moment you return, we want you to enjoy every mile of the journey.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


You can pay for Fuel Up Front when you collect your hire vehicle. This simply means that you pay for a full tank of fuel upfront, saving you the hassle and time of refuelling before you return. This not only saves time but also money, because we offer a discounted rate compared to our fuel on return rates. If you choose Fuel Up Front but bring your hire vehicle back with a full tank, don’t worry, we won’t charge you for Fuel Up Front. But if you bring it back partly full, unfortunately we can’t provide a refund and you will be charged the full amount as listed on your rental agreement, so try to return the vehicle as close to empty as possible.

Discover more about Fuel Up Front and your other fuel options.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


You can enjoy the benefits of the Avis Preferred priority service at locations across the world. These include: Australia, Austria, Belgium, Botswana, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Lebanon, Luxembourg, Mexico, Namibia, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, China, Romania, Singapore, South Africa, Slovenia, Spain, St Croix, St Thomas, Swaziland, Sweden, Switzerland, UK, USA, Vietnam and Zambia.

Discover and join Avis Preferred.

 

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


We understand your hire car might get dirty during your journey so we don't charge a cleaning fee for normal wear and tear. However, if the dirt is excessive, we may charge a cleaning fee to cover the cost of professional valeting.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


When you complete your rental and return the vehicle, we will charge your card and the pre-authorisation hold will be released by your card issuer. Depending on your card issuer, it can take up to 28 days before this is reflected in your account balance. As the pre-authorisation hold is not a charge, the release of funds may not appear on your card statement. Please note – even though the hold is not an actual charge, it still temporarily reduces the available balance on your payment card until its release.

In case of any further queries, please use the contact button and link below to submit a ticket with our customer care team and you will receive an email with the details of your authorisation hold.


Forgot your Avis Preferred password or your current password is not working? No problem! To reset your password, please follow the steps below: 1. Visit our home page 2. Go to “YOUR AVIS” and click on “FORGOT YOUR DETAILS”? 3. Enter the email address that you use to sign in to your account and click “GO” 4. An email containing a password reset link will be sent to you shortly. It can take a few moments, so please do not re-submit the form 5. Follow the onscreen instructions to create a new password. The password needs to contain both upper and lower case characters as well as a minimum of one numerical character and one special character. The password must contain a minimum of 8 characters.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


Many city centers in Italy are defined ""Restricted Traffic Zones"". These areas are not accessible to vehicles on certain days or times as prescribed by the relevant traffic authority. Even when driving a rental car it is necessary to respect these restrictions to avoid incurring an administrative penalty.
Some of our stations are near central areas and ""limited traffic areas"" and it is therefore necessary to pay careful attention not to enter the ZTL. Our Florence Via Borgognissanti station, for example, is located near one of these areas. Customers are therefore informed of its presence and of the possibility of returning the vehicle avoiding entry into the ZTL.
If you are not sure whether or not the station is close to a ZTL or which route to take to return the vehicle, do not hesitate to ask.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Recent government measures may have led us to alter the operating hours of some of our rental locations. You can find a complete up to date list of our station openings and their hours here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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A car has not yet been allocated. An early pick-up can be started in the Avis app.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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If you are entitled to a free upgrade due to your Avis Preferred tier, the app has been programmed to offer this automatically. If you are wanting to redeem a voucher for a free upgrade as a reward, then you will need to follow the usual voucher redemption process when making a booking by following the instructions listed on the voucher itself.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

 


A first-time renter will need to go to the rental desk so that the profile, identification and payment details can be verified by an Avis member of staff. If this is not your first rental after joining Avis Preferred, you can use Self-Serve.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

 


Standard Avis Preferred cards do not have expiry dates and remain active as long as you rent at least once every three years. Avis Preferred Charge Cards have a Corporate Account expiry date on the front of the card. Avis Preferred Plus and Avis President's Club card holders will find the expiry date on the front of the card. We no longer provide our customers with a plastic membership card so please make sure to download your new card digitally. You can download your card by following the digital card link within your welcome email. Alternatively, you can visit our website.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Don't worry. Call our designated line (0770 – 82 00 82) and we will help you retrieve it.

Discover and join Avis Preferred.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


We no longer issue plastic cards to our customers and you are now able to download your Avis Preferred membership card digitally. Digital cards allow you to keep all your details in one place and avoid the issue of lost cards. You can download your Avis Preferred card via the 'My Card' section of your online account. Alternatively there is a link to your digital card within the welcome email you receive after you have signed up to Avis Preferred. You can download your card by following the digital card link within your welcome email. Alternatively, you can visit our website.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

 


You are eligible to receive points or miles with your preferred Frequent Traveller Programme. Just remember to include your frequent flyer number when you book. You can find a list of our partners here.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


AdBlue is a diesel engine additive found in most of our diesel vehicles which helps to reduce NOx emissions.
Each vehicle fitted with AdBlue is also equipped with a warning light, which signals the next exhaustion of the additive. The remaining level will be indicated directly by the vehicle instrumentation. It is important to remember that the exhaustion of AdBlue causes the vehicle to be inoperable. Thus, when the warning light comes on, it is advisable to refuel AdBlue immediately.

Refueling can be done free of charge by going to one of our branches, facilities or affiliated networks or any gas station, before payment. In the latter case, the amount will be refunded and deducted from the amount due for the rental, upon return, upon presentation of an invoice.


Your invoice is calculated based on the items presented on your rental agreement at the beginning of your hire.  An estimated amount is presented to you for your acceptance, so please carefully review this document prior to leaving the station with your vehicle.

Your invoice will also contain any applicable additional charges such as refuelling, damage repair costs, or additional days’ fees.
If you have any additional questions, or something just doesn’t add up, please use the below contact buttons to speak with a member of our customer service department.


We understand that you may need to amend or cancel your booking for many different reasons. To make any changes or to cancel your existing booking, please visit our website here.  If you have booked through a third party, such as a travel agent or broker, please contact the booking source directly for assistance.

It is important that you have read and understood our cancellation policy which is included in our booking terms and conditions.f you have prepaid for your reservation, connect with our chat team using the below icon to request the applicable refund.  Please note that any refunds can take up to 5-7 working days to reach your account once it is processed.
 


If you are already in Avis Preferred, make sure you are signed in. You may need to download the latest version of the app and make sure you have accepted the Terms and Conditions. You also need to make sure your reservation is at a station that is set up for Self-Serve to see the Self-Serve functionality. If you are a first-time renter will need to go to the rental desk so that the profile, identification and payment details can be verified by an Avis member of staff.

If you are not in Avis Preferred, you can sign up either in the app or on the website.


Sorry to hear your journey wasn't perfect. If you feel we did not provide the service you deserve, we want to know about it so we can make it better.  You may contact our customer care team through live chat, telephone or email by using the icons below.
 


Are you a member of Avis Preferred? Once logged into your account you can track your account progress and status (based on number of rentals and amount spent), and add missing rentals. Visit our website to create and access your online account. This is where you can view your statements, view your reservation history, change your contact details and rental preferences, and update your payment information.


I am sorry to hear that you were not able to retrieve your invoice. The invoice is available 36 hours after your rental has ended.
 
If this time has passed please click on the icon below to contact one of our agents who will be able to assist you. Open Monday to Friday, 8am to 5pm.


Your invoice is calculated based on the items presented on your rental agreement at the beginning of your hire.  An estimated amount is presented to you for your acceptance, so please carefully review this document prior to leaving the station with your vehicle.

Your invoice will also contain any applicable additional charges such as refuelling, damage repair costs, or additional days' fees.

If you have any additional questions, or something just doesn't add up, please use the below contact buttons to speak with a member of our customer service department.