Miscellaneous
"lease email our customer service so our web team can fix the issue. If you could also provide us with as much information as possible, including any screenshots you may have of the errors, we can make sure it gets fixed right away. We appreciate you letting us know.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We do not provide the toll authorities with card details or private information of our customers. Instead, we make it more convenient by charging your card directly based on the information provided by the toll authorities. If you have any questions about the tolls themselves, or wish to dispute the charges, your questions are best directed to the toll authority.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Your privacy means a lot to us. Please have a read through our Privacy Policy, which explains exactly how your data is used, collected and protected, as well as the types of cookies used by this website. We make sure that your personal data is further secured by only ever discussing personal information or details of a rental with the main driver of that rental, unless express written consent is given to us to speak with someone else.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Interested in joining our international team? Visit our careers page for more information and to check out the available positions in a desired business area or location.
AdBlue is a diesel engine additive found in most of our diesel vehicles which helps to reduce NOx emissions.
Each vehicle fitted with AdBlue is also equipped with a warning light, which signals the next exhaustion of the additive. The remaining level will be indicated directly by the vehicle instrumentation. It is important to remember that the exhaustion of AdBlue causes the vehicle to be inoperable. Thus, when the warning light comes on, it is advisable to refuel AdBlue immediately.
Refueling can be done free of charge by going to one of our branches, facilities or affiliated networks or any gas station, before payment. In the latter case, the amount will be refunded and deducted from the amount due for the rental, upon return, upon presentation of an invoice.
