Troubleshooting

We are sorry our website seems to be giving you trouble. We know how frustrating IT problems can be and we are always looking for ways to improve. Please contact our customer care team using the icons below during office hours and we'll do our best to get it sorted out for you as soon as possible.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


A car has not yet been allocated. An early pick-up can be started in the Avis app.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

 


If you are already in Avis Preferred, make sure you are signed in. You may need to download the latest version of the app and make sure you have accepted the Terms and Conditions. You also need to make sure your reservation is at a station that is set up for Self-Serve to see the Self-Serve functionality. If you are a first-time renter will need to go to the rental desk so that the profile, identification and payment details can be verified by an Avis member of staff.

If you are not in Avis Preferred, you can sign up either in the app or on the website.