What should I do if I have already made a booking, but it’s impacted by the Coronavirus?

If you have already made a booking, but it is impacted by a quarantine measure or other travel restrictions due to the Coronavirus, this booking can be modified or cancelled as outlined below:
Should you need to cancel a prepaid booking that was made directly with us, we are waiving cancellation fees as long as the booking is cancelled up to 48 hours prior to the day your rental begins. If you cancel your reservation through our website, at least 2 days prior to the day of rental itself, your refund will be processed in full immediately and should reach your account within 10 days. To amend or cancel an existing booking, you can manage your booking here. 
Please note that should you cancel within 48 hours or on the day the rental is due to begin, you will receive a full refund minus the lower of i) 2 days of your booking or ii) a fixed fee depending on the country you booked in (£60, €65, CHF76).  If you do not cancel and fail to show up, no refund will be provided and a fee may apply.
For "pay on collection" or "pay later" bookings, there will be no cancellation fees up until the time the rental is due to begin.
For our up-to-date Coronavirus information and advice, please check here.